Arrival: Late arrivals will not receive an extension, and the session will end at the scheduled time.

Your comfort and safety are our top priorities. If you feel uncomfortable, you may end the session immediately for a full refund. It is encouraged to speak out the minute you feel uncomfortable. We assure you that it is always safe to voice your concerns. However, to avoid any conflict, you cannot rebook future appointments. Similarly, if the therapist feels uncomfortable, they may end the session immediately with no refund or future bookings. Behaviors that may result in immediate termination include:

  • Inappropriate touching

  • Vulgar or derogatory language

  • Harassment

  • Intoxication or drug use

Booking and Cancellation:

  • Booking is free, but a credit or debit card is required.

  • If you cancel or reschedule with less than 24 hours notice, a $30 cancellation fee will be charged. This fee must be paid before you can book another appointment.

Payments: We accept credit/debit cards, cash, PayPal, CashApp, Chime, and Venmo only. Gratuity is appreciated but not required.

Refund Policy: No deposit is required at the time of booking. Clients receive a refund only if they feel uncomfortable during the session; however, there will be no chance to rebook. If you cancel the same day, the $30 fee applies and has to be paid before rescheduling.

Medical Conditions: Please inform us of any known medical conditions that could affect your massage. We do not provide post-surgical rehabilitation massage and cannot diagnose medical conditions. All information is confidential.

Dispute Resolution: We reserve the right to arbitrate any disputes between therapists and clients. Our decision will be final.

No Violations: We provide therapeutic massage only. Any inappropriate behavior will result in immediate removal from the premises, possibly involving law enforcement.

Liability: You agree to indemnify and hold Zenergy Healing Massage Studio and its therapists harmless from any claims or demands, including legal fees, related to your use of our services.

ZENERGY HEALING MASSAGE STUDIO

THE ZHONNY WAVE | SOULISTIK LIMITED | ZENERGY HEALING MASSAGE STUDIO - ORDERS, RETURNS AND SERVICE TERMS AND POLICY

All orders must be placed through www.thezhonnywave.com. After clicking the “Order” button, you’ll be guided to the order page. Please take a moment to review your selections before completing your purchase. Every product sold by Soulistik Limited LLC., Zenergy Healing Massage Studio LLC., its Zen Tribe Membership, and The Zhonny Wave—including The Cap Collection, Trips I Took Too Sure: A Poetry Collection (physical and digital), November Whispers Unspoken: A Poetry Collection (physical and digital), Songs I Sang to the Sun and Moon: A Poetry Collection (physical and digital), and the Arombiance Collection Massage Oils is crafted with intention and care. These items are not for resale. Products purchased from unauthorized sources may not be authentic, safe, or properly stored, and we cannot guarantee their quality. Such purchases are non-refundable.

Digital products, such as eBooks, guides, templates, audio, or video files, are delivered instantly and are non-refundable. If you experience any technical difficulties accessing your purchase, please contact us within seven days, and we’ll gladly assist you in resolving the issue. For website creation, design, or custom services, payments are non-refundable once work begins. To ensure your vision is realized, we encourage open communication throughout the process. Minor revisions and support are offered within fourteen days of delivery. More extensive updates may require additional fees. Full refunds are only available if a scheduled service or consultation is canceled before work begins.

We honor and protect the privacy of all our clients. Soulistik Limited, The Zhonny Wave, and Zenergy Healing Massage Studio do not knowingly collect personal information from anyone under 17. If you are under 17, please ask a parent or guardian for permission before using our website.

Orders are processed Monday through Friday, within 72 hours, as each item is lovingly prepared. Shipping is handled through USPS, USPS First Class, or Priority Mail with delivery confirmation. Please allow 5–8 business days for your order to arrive after it ships. We are not responsible for packages once the carrier marks them as “delivered,” but we will provide tracking and delivery information to help you follow up if needed.

If you notice incorrect shipping information, please contact us within 72 hours at zenergymassage@thezhonnywave.com. If your package has already shipped, it must be returned for reshipping, with additional shipping costs applied. Once an order is submitted, it cannot be changed or canceled.

Your privacy is sacred to us. Our Privacy Policy governs how we collect and use your information, and by using our website, you agree to all associated policies—including those related to purchases, privacy, cookies, shipping, returns, and disputes.

All content on www.thezhonnywave.com is the creative property of Soulistik Limited, Zenergy Healing Massage Studio, and The Zhonny Wave. It may not be copied, duplicated, republished, or distributed without our permission, and is protected by U.S. and international copyright and trademark laws.

We reserve the right to update or adjust our products, services, and website at any time. Continued use of our site after changes signifies your agreement to the updated policies.